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Customer + Digital Experience
Researcher, Strategist, and Designer

Better understand, optimize and transform customer experiences into sustainable business solutions

25 YEARS

4 DISCIPLINES

100+ CLIENTS

EXPERIENCE IN CONSULTING + LEADERSHIP ROLES

CX, UX, CREATIVE + CRO EXPERTISE

ACROSS VERTICALS
FOR  B2B, B2C, + D2C

Hi, I'm Beth

I Create Strategic, Human-Centric Digital Solutions That Amplify Brands

I specialize in understanding customer behavior, culture, and interactions—combining research with creative problem-solving to deliver practical strategies that improve customer satisfaction, build loyalty, and create lasting success.

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INDUSTRY EXPERIENCE
Pharma + Healthcare (Patient + Professional)
Health + Home E-Comm
Insurance + InsurTech
Finance + FinTech
Higher Ed + EdTech
B2B SaSS
Digital Marketing Agency
Hospitality + Retail

MY SERVICES

Maximize CX Performance With

Customer Research +
CX Assessments

Discover actionable insights through CX maturity assessments, customer-focused research, and usability testing to elevate your brand’s customer experience >

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Holistic CX Design Solutions

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TARGETED, HIGH-IMPACT 

Experience Strategy Development

Optimize every touchpoint with persona-specific customer journey maps, workflow redesigns, and iterative testing that drive engagement and ROI >

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CX/UX DESIGN

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From CRO-driven UX prototypes to emotional brand design, I deliver seamless, engaging digital experiences that resonate with your audience >

Expertise, Growth, and Insights

DEDICATED PARTNER

CX Research, Strategy, + Design Services

For more than half of my 25 year career I’ve worked with clients remotely—bringing unmatched productivity and efficiency to every project I’ve been involved with. 

And, unlike agencies, I can offer a personalized, and sustained commitment—dedicating myself fully to just two clients at a time, ensuring I give my undivided attention 
to solving customer-focused business challenges.

My approach is personalized, lean, and focused on delivering measurable results—empowering startup and mid-sized businesses to thrive in competitive markets.
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